We atEmbrais Consultancy Private Limited along with our affiliates"we," "us,","Embrais" or "our" respect your privacy and are strongly committed to enforce robust safeguarding of all information we obtain from the user share ("You") This privacy notice ("Privacy Policy"), describes how and why we collect, store, use, and/or share ("Process") your information including personal information ("Personal Data")when You use Our services, such as when You:

• Visit our website at intelliresponse.ai, or any website of ours that links to this privacy notice
• Use Our software and engage with Us in other related ways, including any sales, marketing, or events (collectively referred as "Services").

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at intelliresponse.ai/privacy-policy.

• DATA FIDUCIARY

  Your Personal Data is collected when You use our Services offered by Embrais from Embrais Consultancy Private Limited, No.38, 2nd Cross Azad Nagar, Trichy, Tamil Nadu- 620021 India. Embrais is the data fiduciary and is responsible for the processing of your Personal Data as described in this Privacy Notice as per the applicable laws of India.

• PERSONAL DATA WE COLLECT

  We collect the below-listed Personal Data in the following manner:

  1. A. Personal Data You provide:

     We collect the following Personal Data when You create an account or communicate with us-

     • Account Information: When You create an account with Us, We collect information associated with Your account, including Your name, contact information, account credentials and the name of Your business (collectively, “Account Information”). When You visit, use, or navigate Our Services, We may process Personal Data depending on how You interact with Us and the Services, the choices You make, and the products and features You use.
     • Payment card information: We may collect data necessary to process your payment if You choose to make purchases, such as your payment instrument number, payment card information, billing address and transaction history and the security code. associated with your payment instrument. All payment data is handled and stored by RazorPay. You may find their privacy notice link(s) here: razorpay.com
     • User Content: When You use Our Services, We collect Personal Data that is included in the input, file uploads, or feedback that You provide to our Services (“Content”).
     • Communication Information: If You communicate with Us, We collect your name, contact information, and the contents of any messages You send (collectively, “Communication Information”)
     • Application Data: When You use Our application(s), We may also collect the following information if You choose to provide Us with access or permission:
     • Push Notifications: We may request to send You push notifications regarding your account or certain features of the application(s). If You wish to opt out from receiving these types of communications, You may turn them off either in the application or Your device.
     • Other Information You Provide: We collect other information that You may provide to us voluntarily, such as when You participate in our events or surveys or provide us with information to establish your age or identity (collectively, “Other Information You Provide”).

  2. B. Personal Data we receive automatically from your use of the Services:

     When You visit, use, or interact with the Services, we receive the following information (“Technical Information”):

     • Log Data:Information that your browser or device automatically sends when You use our Services. This includes the IP address, browser type, and settings, device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
     • Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features You use and the actions You take, as well as your time zone, country, the dates and times of access, pages and files viewed, searches, and other actions You take such as which features you use and your computer connection.
     • Device Information:Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device You use and its settings.
     • Generated Responses:When You use Our Services to generate responses to reviews, we may collect data on the types of responses generated, the review sentiments, and other related information.
     • Support Interactions:Information collected from user support interactions, such as queries, feedback, and support tickets, which can help in improving service quality.
     • Cookies and Similar Technologies:: We use cookies and similar technologies to operate and administer our Services and improve your experience.

  3. C. Personal Data we receive From Other Sources:

     We collect information from other sources, like information that is publicly available on the internet, to develop the models that power Our Services. We also receive information from our trusted partners, such as marketing vendors, payment service provider(s), social media platforms and other outside sources as and when applicable. We may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties to enhance our ability to provide relevant marketing, offers, and services to You and update our records. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.If You interact with us on a social media platform using your social media account (e.g., Facebook, X (formerly, Twitter), LinkedIn or Instagram), We receive personal information about You from such platforms such as your name, email address, and gender. Any personal information that We collect from your social media account depends on your social media account's privacy settings. Please note that this Privacy Notice does not govern the processing of Personal Data by the respective companies that owns the social media software and algorithms.

• PROCESSING YOUR PERSONAL DATA

  We may use Personal Data for the following purposes:

  1. To provide and maintain Our Services
  2. To improve and develop Our Services and train our models
  3. To add new features and conduct research
  4. To evaluate and improve Our Services, products, marketing, and your experience
  5. To share or publish aggregated information like general user statistics with third parties
  6. To communicate with You, including to send you information or marketing about Our Services and events
  7. To prevent fraud, criminal activity, or misuses of Our Services, and to protect the security of our systems and Services
  8. To facilitate account creation and authentication and otherwise manage user accounts
  9. To respond to user inquiries/offer support to users
  10. To send administrative information to You; and
  11. To comply with legal obligations and to protect the rights, privacy, safety, or property of Our users, Us, Our affiliates, or any third party.

• DISCLOSURE OF PERSONAL DATA

  In certain circumstances We may disclose your Personal Data to:

  • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, We may disclose Personal Data to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, content delivery services, data warehouse services, support, safety monitoring services, email communication software, web analytics services, payment and transaction providers, contractors, consultants, agents, data analytics services, performance monitoring tools providers, sales, marketing tools providers, user account registration and authentication services providers and other information technology services providers (collectively referred as “Third Parties” ). Pursuant to our instructions, these parties will access, process, or store Personal Data only while performing their duties to us.
  • Business Transfers: If We are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Data and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
  • Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with Our Services, with government authorities, industry peers, or other third parties in compliance with the law (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if We determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
  • Affiliates:We may disclose Personal Data to Our affiliates, that includes Our parent company and any subsidiaries, joint venture partners, or other companies that We control or that are under common control with us (collectively known as “Affiliates”). Our Affiliates may use the Personal Data we share in a manner consistent with this Privacy Notice.
  • Business Account Administrators:We may share your information with Our business partners to offer You certain products, services, or promotions.

• COOKIES AND OTHER TRACKING TECHNOLOGIES

  We may use cookies and other tracking technologies to collect and store your Personal Data. We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when You interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit Third Parties to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The Third Parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites. Through the cookie notice that will be displayed, You have the option to set the preferences of the usage of the cookies information.

  Google Analytics

  We may share your information with Google Analytics to track and analyse the use of the Services. The Google Analytics Advertising Features that we may use include Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit tools.google.com You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include optout.networkadvertising.org and www.networkadvertising.org For more information on the privacy practices of Google, please visit the Google Privacy C Terms page.

• PROCESSING OF DATA COLLECTED BY OFFERING OF AI-BASED PRODUCTS

  As part of Our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively,"AI Products"). The functions of the AI Products are for processing natural language, application of artificial intelligence to any material, Data or content (including text, images, illustrations, charts, tables, and other materials) supplied by You to Us, either directly through the Service or indirectly through the integration with a Third-party product, for processing using the Services on Your behalf (“User Data”)and provide insights, analyzing and translation of sentiments and text analysis. The usage of these AI Products is to enhance your experience and provide You with innovative solutions.

  Use of AI Technologies

  We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI. Personal data, if any, will be collected by the AI Service Providers and such personal data will be processed as per their privacy policy. You can prefer to opt out such processing of your Personal Data by contacting us through support@embrais.com.

• RETENTION

  We will retain your Personal Data for only as long as We need in order to provide Our Service to You, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. When We have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

• MINORS

  Our Services are not directed to, or intended for, children under 18. We do not knowingly collect Personal Data from children under 18. By using the Services, You represent that You are at least 18 or that You are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If You become aware of any data we may have collected from children under age 18, please contact us at support@embrais.com.

• YOUR PRIVACY RIGHTS

  You have the following statutory rights in relation to your Personal Data:

  1. A. Access your Personal Data and information relating to how it is processed.
  2. B. Delete your Personal Data from our records, upon your request. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
  3. C. Rectify or update your Personal Data.
  4. D. Restrict how we process your Personal Data.
  5. E.Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
  6. F.Restrict or remove cookies. If You choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You can exercise some of these rights through your account. If you are unable to exercise your rights through your account, please submit your request through support@embrais.com. If You have questions or comments about your privacy rights, You may email us at support@embrais.com.Please note these rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information that we are required by law or have compelling legitimate interests to keep. A note about accuracy: As one amongst our Service is to generate responses on behalf of You, Our Services generate responses by analyzing the Customer Property and in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be factually accurate. If You notice that our output generated contains factually incorrect information about You and You would like to contact us to correct the inaccuracy, you may submit a correction request to support@embrais.com.

  CHANGES TO THE PRIVACY NOTICE

  We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If We make material changes to this Privacy Notice, We may notify You either by prominently posting a notice of such changes or by directly sending You a notification through your registered contact address. We encourage You to review this Privacy Notice frequently to be informed of how We are protecting your Personal Data.

• CONTACT US

  If You have questions or comments about this notice, You may email us at support@embrais.com or contact us by post at:

  Embrais Consultancy Private Limited,

  No.38, 2nd Cross Azad Nagar,

  Trichy - 620021

  Tamil Nadu, India